Useful Telco Phone Numbers
Useful Telco Phone Numbers – Updated March 1st 2022
Some of these numbers may have changed or been deleted. All the information listed below has come from either the Telstra or Bigpond website, the remaining are from Optus. Remember Telstra and Bigpond are 2 different companies. Telstra may sell you Bigpond but once you’ve issues, you’ll need to contact Bigpond.
Remember, with Telstra, if you’re having an issue, ask for compensation, if you don’t ask you won’t receive. They often like to just throw data at you, honestly if you use it take it, if you don’t use it ask for something else, ask for free credit, ask for the bill to be reduced, ask for something. If you still need help with your service and talking over the phone isn’t resolving the issue, reach out to the Telecommunications Industry Ombudsman. You will need to fill out an online complaint form. The service is excellent and when the Telco gets an email from the TIO, suddenly they (The Telco) will be calling you and treating you like a God or Goddess.
Useful Telco Phone Numbers
132200 Alternative for Customers Calling from Outside Australia – +61 2 9242 0570
1800NoCash – Telstra Reverse Charge – Customer Number: 1800656166 : Internal Number: 1800834655
Addressing Support START (NSW ACT QLD WA) – 0266915500
Air Services Phone Away Card Enquiries – Internal Support Only: 1800815700 – Air Services Australia Phone Away
cards are used by small Aircraft Charter Service companies to enable them to call and obtain weather reports and
lodge flight plans. They’re also known as Pilot Briefing Pre-Paid cards. , , The back of the card has a unique eight
digit card number, (5xxx xxxx) and the expiry date, along with instructions and customer service numbers.
Amway Sales and Service Team – 1800426699
Assigned Business Customers: 132253
Australia Direct Reverse Charge – 1800815700
Base Stations (RODS) – 1300652235
BigPond Activation’s: 1300550528
BigPond ADSL Held Orders – 1800306919
BigPond Billing and Activation’s: 137663
BigPond Billing for Telstra Customers Calling from Outside Australia – +61 2 9242 1238
BigPond BOH Executive Escalations – 1800265987
BigPond Internet Enquiries: 137663
Bigpond Tech Support: 133933
BigPond Technical Support – Velocity: 1800008994
Billing Residential: 1800736836 or 132200
Billing Business: 1800112447 or 132999
Blackberry Support: – 1800039536 – 02 9463 7600
BoH ITAN: 02 9563 5021
BoH: 1300550528 – Order stuck in provisioning – Request PET webform
Boost Pre-Paid Customer Team: 1258881 / Internal Number: 1800 306 013
Business: 1800002609
Business Broadband – Billing: 1800733475
Business Broadband – Sales: 1800724836
Business Phone Faults Helpline:
-Office phone, data line or fax – 131033
-Mobile phone faults – 132000
Business T-Suite: 1800878483
CLOC: 1800807182
Commercial buildings – faults and issues management:
-For emergencies only: 1800 012 034
Competitor Hotline (Sales Watch Hotline) – 1800260270
Complaints (Consumer Customers) – 132200 (Say ‘Complaints’)
Consumer Premium Care – Complex or Technical Enquiries – 1800304568
Consumer Premium Care – Siebel – Sales and General Enquiries – 1800775921
Customer Resolution Group – 1800814242 – ***You must not transfer a customer to the Customer Resolution Group if the customer doesn’t have a registered Complaint Service Request number***, The Customer Resolution Group are responsible for the timely management of escalated complaints from Telstra’s customers., This includes escalated complaints from all consumer and business front-of-house areas, including retail, and those to all external review bodies; primarily the TIO (Telecommunication Industry Ombudsman) but also Consumer Affairs departments and the Privacy Commissioner.The group also manage the Telstra Employee Complaints Referral (TER) process and the CEO complaints process.
Corporate Security and Investigations (CSI): 1800673455
Credit/Cheque Refunds – 1800267948
Credit Management: 1800131190
CSI: – 0396547745
Customer Connect – 1800670412
Customer Support Quality Errors (Fixed) – 1800008021
Disability Enquiry Hotline: 1800068424
Do Not Call Register: 1300792958
Enhanced Order Management – 1800130015
Enterprise & Government Customers: 1300835787
Faults – Intercarrier Fault Management – 1800802853
Fee For Service (FFS) Dockets – 1800650445
Field Customer Support Workforce Management – 1300888962
Foxtel technical support (7:30am to 11:00pm): 131999
Fraud Control Group – (P)1800096566 (F)0386009830
Gold Coast: 1800214656
HSW Incident Notification Help:
– HS&W Incidents: Contact your Business Unit HS&W Specialist
– Fleet/vehicle Incidents: 0734559965
HTC Customer Service: 1300 HTC (1300482482) – Retail Support: 1300769667
IMEI Blocking: 125 111 – say ‘Faults’
Info Call 190 – 1800035055
Insolvencies – 1800022802 – ie., bankruptcies, liquidations, etc – Email: ! ICE Corporate Insolvency’
([email protected]) OR ‘! ICE Personal Insolvency’ ([email protected])
Insurance claims: 1300047962
International Roaming: 125109 / +61439125109 From Overseas
Intranet Helpline: 1300654033
Learn Achieve Helpline: 1300654033
Local Number Portability Reschedules & Cancellations – 1800007826
Mobile Coverage Maps – 1800266000 – The Mobile Coverage Map (MCM) Tool is the single point of truth within Telstra and BigPond which defines the coverage of all Telstra’s Mobile (Wireless) networks. The tool supports several mobile networks including Next G inclusive of 4G (LTE) and 3G, 3G 2100MHz and GSM and appears in multiple locations across Telstra.com and bigpond.com., This team only manages technical issues with the actual coverage maps online.
Mobile Number Portability Team – 1800631334
Msc: 1800629633
National Pre-provisioning Group – 1800077148 – Consultancy ONLY. Manage the back of house
work associated with lead-ins (cabling between customer house/building and the network on the street).
External contractors should still be the primary contacts for lead-in provisioning.
National Repair Centre: 1300881270 or [email protected] 10am-4pm Mon-Fri
Network buildings – faults and issues management: 1300363869
Network Unlocking – Sim Network Unlock: 1258880
Number Shortages (PSTN) – 1800809051
Optus Business – 133343
Optus Faults and Technical Support – 131344
Optus General Enquiries – 133937
Optus Missed Call Service – 0411000160
Optus Mobile Coverage Enquiries – 1300300041
Optus Mobile Products / Services – 1300300937
Optus Payments – 1300309309
Optus Reverse Charge Calls FREECALL – 1800780087
Optus Sales – 1800 780 219
PACC (Post Application Credit Checking) Team – 1800150248
People Services Help Desk: 1800030303
Portability:1800631334
Prepaid: 1800650198
Pre-Paid Mobile Faults: 1258888
Prepaid Unlocking Group – Customer Number: 1258880 / Internal Number: 1800816655 or 1300720179 (If iPhone – 1800752462)
Security Incident Reporting – 1800673455
Service Activation’s IVR – 1300137200
Sierra wireless: 1800172244
Single Bill Establishment – 1800330003
Staff Plans $5.50 Mobile Plan and $39 Cap Plan – 1800131305
Telecard Customer Service – Customer Number and Internal: 1800815700
Telstra control group:1800096566
Telstra IN-Control Help Desk – 1800245951 – The Telstra IN-Control Helpdesk can assist customers who are experiencing difficulties installing the Telstra IN-Control software, require password resets, would like to report a fault, or are experiencing any other technical difficulties in relation to the Telstra IN-Control software.
Telstra Cloud Services IVR – 1800620345
Telstra Floor Manager – 1800994905 or logging in issues [email protected]
Telstra IT Services Helpline: 1300654033
Telstra Memo Receptionist Centre – Customer Number: 125108
Telstra Messagebox – 1800815700
Telstra’s Multicultural Service Centre (Translating and Interpreting services)
– Arabic – Consumer – 1800726001
– Cantonese – Consumer – 1800677008
– Greek – Consumer – 1800189129
– Indonesian – Consumer – 1800429432
– Italian – Consumer – 1800649013
– Mandarin – Consumer – 1800678876
– Vietnamese – Consumer – 1800644500
Telstra Plus Premium Support – 1300087587
Telstra Shop online:1800819023
Telstra Special Business: 1800112447
T-Box / T-Hub Faults:1300136841
Unwelcome Calls: 1800805996
White Pages: 1800810211
Wireless Solutions Helpdesk – 1800010253