Australian MyGov App Hacked

Australian MyGov App Hacked

Australian MyGov App Hacked – A family have revealed how they almost lost it all after hackers stole their identity from an app designed to make Australian’s lives easier. Adelaide couple Sarah and Aaron told A Current Affair they have been living in fear after Sarah’s MyGov account was hacked last year.

Sarah was alerted to the nefarious scheme after she was notified of being locked out of her account, and immediately contacted Centrelink. Tragically, the damage had already been done, with hackers changing Sarah’s details, including bank number, email, and phone number. “They‘ve been able to rack up quite a bill which now we have to pay that back,” the couple told A Current Affair.

Australian MyGov App Hacked

They‘ve also made victims of flood claims, single parenting payments. Changes that our kids have lived outside of Australia too, which neither of us or the kids ever have.

The changes meant that the family missed out on vital Centrelink payments following the hack.

Amid the fallout, the family told A Current Affair they’d been forced to repay tens of thousands stolen from the government by the hackers.

While Centrelink has since stopped making the couple repay the debts and refunded the money already paid, the impact was still being felt.

Arron said that after the eight-month ordeal many of the family’s accounts were still frozen.

Ordinary functions usually done on the MyGov app now require the couple to make a lengthy phone call. Tragically, the couple are not alone as people across the country are similarly swindled by hackers using the MyGov app. In May, Melbourne mum Sharon revealed she had been harassed for years after hackers broke into the common app.

Kathla, a victim of last year’s Medibank hack, also raised alarm bells after she started receiving worrying messages from MyGov. The Sydney Buyers Agent told A Current Affair she then received an email from the MyGov stating she had re-registered for GST and an ABN. “My accountant and I went through my ATO profile and found that my bank details had been changed to the hacker‘s bank details,” she said. “My mailing address had been changed to the hacker’s mailing address.”

“I thought I had protected myself but somewhere along the line they have got enough information to hack me. “The only hack I am aware of is the Medibank hacking.” Kathla said she eventually realized that it was her ATO account that had been targeted. Like many before her, the damage had already been done by that stage. “I feel like I‘m pissing in the wind,” Kahla said.

I don‘t feel like my voice is being heard. I feel like I have a significant problem. “It’s like leaving the key in the front door and waiting for someone to turn it and anyone can turn it at any time.” ID Care managing director David Lacey said scammers target people during tax time when they are likely accessing the MyGov service.

“Since June, we‘ve had a tenfold increase in people coming to us who have experienced impersonation of the tax office or myGov,” he said. “There‘s also a very hefty cohort in the community who have no idea how the criminals got their data. “They’re having to work out ‘what else is going on with my name that I don’t know about right now’, so they’re playing the detective.” Kahla, Sarah, and Aaron said the government needs to better protect data, and also have a better system in place for those people impacted.

In a statement to Nine, Services Australia general manager Hank Jongen said the agency had robust protections in place. “MyGov remains secure and has not been compromised,” he said. “It‘s an unfortunate reality that opportunistic scammers steal identity information to carry out fraudulent activities.

“While we can‘t comment on individual cases for privacy reasons, we’ve reached out to these customers to provide support. “Services Australia doesn‘t hold customers liable for any payments that are as a result of fraudulent activity by a malicious third party.”

Introduction – How to Protect yourself

In this comprehensive guide, we aim to equip you with the knowledge and strategies to safeguard your identity online and protect yourself from potential MyGov hacking incidents and identity theft. Our experts have compiled the most up-to-date information and best practices to ensure you stay one step ahead of cybercriminals. Let’s delve into the essential steps you should take to secure your personal information effectively.

Understanding MyGov and Potential Risks

MyGov is a centralized platform that allows Australians to access various government services online. While it provides convenience, it also poses potential risks due to the sensitive data it holds. Cybercriminals may attempt to exploit vulnerabilities in the system to gain unauthorized access to personal information.

Recognizing the Importance of Strong Passwords

The foundation of your online security starts with robust passwords. Create unique and complex passwords for your MyGov account, comprising a mix of uppercase and lowercase letters, numbers, and special characters. Avoid using easily guessable information, such as birthdates or names, and never reuse passwords across multiple platforms.

Implementing Two-Factor Authentication (2FA)

Enhance your account’s security with two-factor authentication (2FA). By enabling this feature, you’ll add an extra layer of protection, as it requires a secondary verification method, like a one-time code sent to your mobile device, to access your account.

Recognizing and Avoiding Phishing Attempts

Phishing attacks are a common tactic used by cybercriminals to trick users into revealing sensitive information. Be vigilant and follow these tips to avoid falling victim to phishing:

1. Verify the Sender’s Email Address

Check the sender’s email address carefully, especially if the email claims to be from MyGov or a government agency. Often, phishing emails have subtle misspellings or domain variations.

2. Be Cautious of Urgent Requests

Phishers may use urgency to pressure you into taking immediate action. If an email insists on urgent account updates or requests sensitive data, verify the legitimacy of the message independently before responding.

3. Avoid Clicking Suspicious Links

Hover over links in emails to check their destinations before clicking. Be cautious of URLs that appear suspicious or lead to unknown websites.

4. Keep Your Software Updated

Ensure your devices and software are up to date with the latest security patches to mitigate potential vulnerabilities exploited by cybercriminals.

Safeguarding Personal Information

Protecting your personal information goes beyond securing your MyGov account. Implement these measures to minimize the risk of identity theft:

1. Monitor Financial Statements Regularly

Frequently review your bank statements, credit reports, and any other financial accounts to detect unauthorized transactions promptly.

2. Secure Your Devices

Utilize strong passwords or biometric authentication on your devices to prevent unauthorized access. Encrypt sensitive data whenever possible.

3. Be Careful with Social Media

Limit the personal information you share on social media platforms. Cybercriminals often use such data for targeted attacks.

Responding to a MyGov Hacking Incident

In the unfortunate event of a MyGov hacking incident, take the following steps immediately:

  1. Change Your Passwords: Reset your MyGov password and update passwords on other accounts if they are similar.
  2. Report the Incident: Inform MyGov and relevant authorities about the breach.
  3. Monitor Your Accounts: Regularly check your accounts for suspicious activity.
  4. Update Security Measures: Strengthen your online security with additional measures, such as 2FA.


Your online security and privacy are of utmost importance. By implementing the strategies outlined in this guide, you can significantly reduce the risk of falling victim to MyGov hacking and identity theft. Stay vigilant, keep your information secure, and remember that proactive measures are key to maintaining a safe online presence.

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